Contact Us
Please take a moment to read through our Frequently Asked Questions as you
may find that your enquiry has already been addressed.
If you would still like to contact us direct, please Go
to The Contact us details.
- "Which products are suitable for Vegetarians?"
- "Which products are suitable for Vegans?"
- “Is the product free from wheat?"
- No. Pastry contains wheat flour.
- “Is the product free from milk, milk products and lactose?”
- All Jus-Rol™ Ingredient Pastry is free from milk, milk products
and lactose EXCEPT for Jus-Rol™ Sweet Dessert, which contains butter
and egg.
- “Is the product free from soya?”
- There is soya in our Sweet Dessert pastry. It is present in the colouring.
Filo, shortcrust and puff are free from soya.
- “What is emulsifier mono and diglycerides of fatty acids.”
- This is an emulsifier present in the margarine. It is of vegetable origin
- “Is the product Kosher certified”
Storage
- "How do I store Jus-Rol™ products?"
- Keep in the freezer at –18°C
- "How long can I keep Jus-Rol in the fridge after it has been defrosted?"
- "Can I refreeze the pastry after I have defrosted it?"
- “Can I use the dough if it is beyond the use by date?”
- No. Use by the ‘Best Before’ date on the packaging
- “Can I freeze the products I make from the dough unbaked?”
- “Can items be frozen after baking for subsequent reheating?”
- Yes, depending on filling. Care must be taken to heat filling thoroughly.
- “I forgot to freeze the dough, is it safe to use”
- No, unless it has been refrigerated for less than 24 hours.
Baking Help
- “How thin should pastry be rolled?”
- Depends of personal preference, 2-3mm is recommended
- "My pastry split when I lifted it to line the dish – what should
I do?”
- Care must be taken when lifting any pastry sheet. With Jus-Rol™
pastry sheets if necessary lift pastry whilst on film and carefully slide
into dish.
- “Can I microwave the pastry”
- Not recommended. For Jus-Rol™ shortcrust and puff pastry sheets
you can use the microwave to assist tempering. See instructions on pack.
- “Pastry cracked or split on baking”
- Could be due to the filling giving off steam during baking. Cut slits
in the pastry to alleviate this problem.
- “My pastry has burnt”
- May be a result of incorrect oven temperature. Suggest check oven with
oven thermometer. Sprinkling sugar on top too early may also cause this.
- “My pastry shrank on baking”
- Some shrinkage is normal. Could also be the result of stretching the
pastry whilst handling.
Appearance
- “There are brown/black tiny specks on the surface of my pastry”
- Brown specks may be seen on the surface of the pastry. These are particles
of bran, which naturally occur in wheat flour.
Product Range
- "Where can I find a particular product?"
- "Where can I order Jus-Rol™ in bulk for my shop/restaurant/café?"
Brand Information
- "I would like some information on the history of Jus-Rol™."
- "How do I purchase Jus-Rol™ merchandise in the UK?"
- We do not sell Jus-Rol™ merchandise
Jus-Rol™ is committed to providing the very highest quality products.
If you are not fully satisfied with your purchase or if you have anything that
you would like to ask us or tell us, please let us know. Click
here to use our online form.
FREEPHONE Monday-Friday 9am-6pm
0800 125 577 (UK only)
1-800 535 115 (Republic of Ireland only)
General Mills UK Limited
P.O. Box 363
Uxbridge , UB8 1YT
United Kingdom
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